Exchanges & Refunds

We want you to be happy with the things that you buy from us. If something doesn’t turn out to be your dream purchase or is the wrong size or colour send it back to us as new with the original packaging within 14 days and we’ll happily give you a refund or swap it. We will cover the cost of sending a replacement out to you but you will need to cover the cost of returning the original items.

Freight Details

We know that you will probably like to get out there and try your new purchase as soon as possible. That’s why, whenever possible, we try and ship your order the day that we receive it. If we receive your order later in the day it will be shipped the next business day. Deliveries are made Monday – Friday and should arrive the next working day for the North Island. Please allow an extra 2-3 days for the South Island.

We currently only ship within New Zealand. However, if you live overseas and would like to make a purchase please email us at info@activekiwi.co.nz